About

FAQ

• Where is the store based?

  San Juan, Puerto Rico

• Do you accept orders placed outside of the US?

  We sure do! Please note that shipping costs are higher and can’t be paid by the artist. Customers are fully responsible to pay any custom fees and local taxes.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Are these original paintings?

  Yes they are. Marisabel has hand painted these on canvas cloth or paper. If the item you purchased says its an original piece, then its handmade. In the future we will offer prints for sale, Those are based on original work by the artist, but is printed on demand for you after we process your order, Every piece of work presented is original work and never a copy of someone else’s work.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.